Customer Support

Mon. - Fri: 9AM - 5PM MST
Text: 833-535-0754
Email: ask@pelesgrace.com

Address:
Pele's Grace USA, INC
132 East Sixth Street
Tempe, AZ 85281

What is Pele’s Grace?

Pele’s Grace is a direct selling company that sells superior skincare products. 

How long have you been in business?

13 years. We started in Japan and the popularity of our products allowed us to expand in the USA. 

What type of credit cards you accept?

Visa, Mastercard, Discover, American Express.

How soon can I get my products?

3-7 business days.

What’s the difference between a customer and a member?

A customer is someone who only wants to buy our products. A member is a someone who can recommend customers and gets paid to do so.

What is your customer return policy?

Return Policy

If you are not completely satisfied with your purchase, please return for a full refund within 60 days of receipt. Return shipping and handling fees are paid by the customer. All returns must include a return/exchange form and your original receipt.

Please note that when sending a return, make certain to retain your tracking number. Returns that do not arrive at our warehouse cannot be processed without a valid tracking number.

Exchange Policy

We offer exchanges! Just return the order you’d like to exchange and in the meantime place a new order for the item desired. Once we receive your returned item with the return/exchange form included, we will refund your item! This saves you the time waiting for us to process the exchange. Exchanges must be postmarked within 60 days after receiving your item.

Additional Info

Return and exchange policy does not apply to Member Business Kits (*See next drop-down)

Bundles/collections must be returned as a whole set. Specialty closeout or discounted items can not be returned/exchanged, all sales are final on these items.

Please Fill Out Your Return/Exchange Form And Mail Returns To:

Pele's Grace USA, INC
132 East Sixth Street
Tempe, AZ 85281

What is your business kit return policy?

You may return your business kit within one year of purchase for a refund of up to 90% of the purchase price. The business kit must be returned in its entirety; all contents of the kit must be unopened and unused. You are advised to insure the package for $200, as Pele’s Grace is not responsible for lost shipments.

**The original shipping and handling fees are not eligible for refund.

Please note that when sending a return, make certain to retain your tracking number. Return/exchanges that do not arrive at our warehouse cannot be processed without a valid tracking number.

Please fill put your Return/Exchange Form and mail returns to:

Pele’s Grace USA, INC
132 East Sixth Street
Tempe, AZ 85281