We really love you, for this reason, if you are not fully satisfied with our product within the next 60 days, send it back for a prompt and courteous refund.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, send us an email to ask@pelesgrace.com.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund isofficially posted. A refund might take 5-7 business days.Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pelesgrace.com.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at info@pelesgrace.com and send your item to Pele’s Grace USA, INC. 132 E 6th St, Tempe, AZ 85281, USA United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We will send a refund to the gift giver directly.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Pele’s Grace USA, INC. 132E 6th St, Tempe, AZ 85281, USAYou are responsible for the shipping costs. They are non- refundable.We strongly encourage using a trackable shipping service or purchasing shipping insurance